Troubleshooting

• Perform a hard reset - With the gage powered off, press and hold the center menu and "+" buttons until a circular reset arrow appears. Note: This will delete all stored readings from memory.
• Ensure the probe tip is clean and free of ultrasonic couplant gel or other debris
• Zero the gage by holding the probe in the air, away from any surface and selecting [Menu]>[Cal Settings]>[Zero]
• Take measurements using Certified Coating Thickness Standards (if available), or the non-certified shims included with the gage. Verify readings are within tolerance of the listed values. Note: A drop of ultrasonic gel or other liquid couplant is required on the surface to measure

• Ensure a new set of AAA alkaline batteries are correctly installed in the instrument
• Perform a gage reset - From the gage menu select the circular reset arrow to return the instrument to default settings. Note: This will delete all stored readings from memory.
• Zero the gage. Select the zero icon from the gage menu, place the included zero fixture over the sensor, then press and hold the check button until a check mark is displayed on the screen.

• Ensure a new set of AAA alkaline batteries are correctly installed in the instrument
• Perform a gage reset - From the gage menu select the circular reset arrow to return the instrument to default settings
• Zero the gage on a smooth flat uncoated piece of steel (ferrous gage) or non-ferrous metal (non-ferrous gages) by selecting the "0" icon from the menu
• Take measurements using Certified Coating Thickness Standards (if available), or the non-certified shims included with the gage. Verify readings are within tolerance of the listed values.

• Take measurements using Certified Coating Thickness Standards (if available), or another known thickness standard. Verify readings are within tolerance of the listed values.
• If the grommet and the base of the probe is worn or damaged, replacement grommets are available

• Take measurements using Certified Coating Thickness Standards (if available), or another known thickness standard. Verify readings are within tolerance of the listed values.

• Ensure a new AAA alkaline battery is correctly installed in the gage to power the inspection light
• Verify cutting tips are correctly installed, with the taller part of the cutting tip closer to the selection dial. If cutting tips are worn or damaged, replacements are available.
• Gently clean the microscope lens using a cleaning wipe or microfiber cloth if it is difficult to view measurements

• Perform a hard reset - With the gage powered off, press and hold the center menu and "+" buttons until a circular reset arrow appears. Note: This will delete all stored readings from memory.
• Zero the gage by measuring on the included glass zero plate after selecting [Menu]>[Cal Settings]>[Zero]
• Place the included metal shim on the glass plate, and take a measurement so that the tip of the probe is on the glass and the flat base is resting on top of the shim. Verify readings are within tolerance of the listed value.
• If the tungsten carbide probe tip is damaged or worn, replacement kits are available

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PosiTector RTR H

• Perform a hard reset - With the gage powered off, press and hold the center menu and "+" buttons until a circular reset arrow appears. Note: This will delete all stored readings from memory.
• Clean the probe by placing the included cleaning card or a piece of paper between the closed anvils, and gently sliding back and forth
• Take measurements using Certified Thickness standards, or the included check shim. Verify readings are within tolerance of the listed values. Note: The value listed on standards may or may not account for the 2 mils/50 µm automatically subtracted by the gage

PosiTector RTR 3D

• Perform a hard reset - With the gage powered off, press and hold the center menu and "+" buttons until a circular reset arrow appears. Note: This will delete all stored readings from memory.
• Clean the probe by placing the included cleaning card or a piece of paper between the closed anvils, and gently sliding back and and forth
• Use the included check shims to measure height and peak density. Verify readings are within tolerance of the listed values.

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Testex Digital Micrometer

• Ensure a new AAA alkaline battery is correctly installed in the instrument
• Perform a gage reset - From the gage menu select the circular reset arrow to return the instrument to default settings. Note: This will delete all stored readings from memory.
• Clean the probe by placing the included cleaning card or a piece of paper between the closed anvils, and gently sliding back and forth
• Take measurements using Certified Thickness standards, or the included check shim. Verify readings are within tolerance of the listed values. Note: The value listed on standards may or may not account for the 2 mils/50 µm automatically subtracted by the gage.

Testex Analog Micrometer

• Clean the gage by placing the included cleaning card or a piece of paper between the closed anvils, and gently sliding back and forth
• Set the dial to zero, or to 8 mils/150 µm if compensating for the incompressible layer of Testex Replica Tape
• Take measurements using Thickness standards. Verify readings are within tolerance of the listed values.
  Note: The value listed on standards may or may not account for the 2 mils/50 µm subtracted by the gage.

PosiTector DPM

• Perform a hard reset - With the gage powered off, press and hold the center menu and "+" buttons until a circular reset arrow appears. Note: This will delete all stored readings from memory
• Allow up to 30 minutes for the instrument to acclimate when moving between difference environments
• If the probe is exposed to very dry environments, the humidity sensor may require reconditioning. Wrap the probe in a damp cloth for a few hours, or overnight.
• (PosiTector DPM IR only) Ensure the Emissivity ratio is set correctly for the material being measured by selecting [Menu]>[Setup]>[Emissivity]

PosiTector DPM S

• Perform a hard reset - With the gage powered off, press and hold the center menu and "+" buttons until a circular reset arrow appears. Note: This will delete all stored readings from memory.
• Allow up to 30 minutes for the instrument to acclimate when moving between different environments
• Please return BOTH the PosiTector DPM S probe base and Magnetic Surface Probe for recertification, repair, or trade-in

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• Perform a hard reset - With the gage powered off, press and hold the center menu and "+" buttons until a circular reset arrow appears. Note: This will delete all stored readings from memory.
• Rinse the probe test chamber, reusable Bresle patch (if applicable) and test accessories with deionized water prior to and after testing
• Fill the test chamber with the included conductivity standard. Verify readings are within tolerance of the listed value. Note: Once open, the conductivity of the standard can change over time. Replacement conductivity standard is available.

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PosiTest AT-A Automatic

• Ensure the instrument battery is fully charged. If the instrument does not power on, attempt to use the instrument while plugged in.
• Perform a hard reset - starting with the instrument powered off, press the green power button. While the instrument is powering on, press and hold the menu and right arrow buttons until a circular reset arrow appears on screen. Note: This will delete all stored readings from memory.
• Ensure the dolly, coating, and adhesive are prepared in accordance with the instrument instructions. The adhesive may require 48 hours, or longer, to reach full strength.

PosiTest AT-M Manual

• Ensure a new set of AAA alkaline batteries are correctly installed in the instrument
• Ensure the dolly, coating, and adhesive are prepared in accordance with the instrument instructions. The adhesive may require 48 hours, or longer, to reach full strength.

PosiTest ATC Calibrator

• Review the complete calibration procedure provided with the instrument, and ensure all steps are being followed. A copy of the calibration procedure is available here.

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PosiTector UTG C and PosiTector UTG M

• Perform a hard reset - With the gage powered off, press and hold the center menu and "+" buttons until a circular reset arrow appears. Note: This will delete all stored readings from memory.
• Zero the gage - Select [Menu]>[Cal Settings]>[Zero], apply a drop of couplant gel to the zero plate built in to the base of the probe, and firmly press the probe on the zero plate, following on screen prompts (PosiTector UTG CA, use the included separate zero block)
• Ensure the correct material or velocity is set for the part being measured under [Menu]>[Cal Settings]
• Take measurements on a certified thickness step block or other part with a known thickness. Verify readings are within tolerance.
• Prior to measuring, apply a drop of ultrasonic gel or other liquid couplant to the surface

PosiTector UTG P

• Perform a hard reset - With the gage powered off, press and hold the center menu and "+" buttons until a circular reset arrow appears. Note: This will delete all stored readings from memory.
• Zero the gage by holding the probe in the air, away from any surface and selecting [Menu]>[Cal Settings]>[Zero]
• Ensure the correct material or velocity is set for the part being measured under [Menu]>[Cal Settings]
• Take measurements on a certified thickness step block or other part with a known thickness. Verify readings are within tolerance.
• Prior to measuring, apply a drop of ultrasonic gel or other liquid couplant to the surface

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• Perform a hard reset - With the gage powered off, press and hold the center menu and "+" buttons until a circular reset arrow appears. Note: This will delete all stored readings from memory
• Measure on the included test block and ensure readings are within tolerance of the listed values

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• Perform a hard reset - With the gage powered off, press and hold the center menu and "+" buttons until a circular reset arrow appears. Note: This will delete all stored readings from memory.
• Considerable force is required to take readings. Ensure sufficient force is applied to the handle to fully engage the indentor sleeve.
  Note: The instrument should not be used on steel or other harder metals.
• Zero the gage on the included glass zero plate by selecting [Menu]>[Cal Settings]>[Zero]
• Measure the included test disks and ensure readings are within tolerance of the listed values
• If the indentor probe tip is damaged or worn, replacement kits are available

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• Ensure a new set of AAA alkaline batteries are correctly installed in the instrument
• With the instrument powered off, ensure the ground wire is undamaged and securely connected to the instrument and bare substrate
• When testing, wet the sponge with clean tap water, so that it is dampened but does not drip
• Touch the electrode to the bare end of the ground wire or grounded substrate. Verify the audible and visual alerts signal.

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• Perform a hard reset - With the gage powered off, press and hold the center menu and "+" buttons until a circular reset arrow appears. Note: This will delete all stored readings from memory.
• Clean the calibration tile in the probe base plate using a lens wipe or microfiber cloth
• Zero the gage - ensure the base plate is securely attached to the probe and select [Menu]>[Cal Settings]>[Zero]

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• Ensure the instrument battery is fully charged. If the instrument does not power on, attempt to use the instrument while plugged in.
• Ensure the quick coupling and connections between the tester body and hose, and between the hose test chamber (dome) are tight and secure
• Set the instrument to "Automatic Mode," place the test chamber over a flat solid surface and press the green button to initiate a test. Verify pressure builds.

• Ensure a new set of AAA alkaline batteries are correctly installed in the gage
• Perform a hard reset - with the gage powered off, press and hold the center menu and "+" buttons until a circular reset arrow appears. Note: This will delete all stored readings from memory.
• The current firmware of the gage is found by selecting [Menu]>[Setup]>[Gage Info]. Update the gage firmware from our website here.

• Ensure a new set of AAA alkaline batteries are correctly installed in the gage
• Perform a hard reset - with the gage powered off, press and hold the center menu and "+" buttons until a circular reset arrow appears. Note: This will delete all stored readings from memory.
• The current firmware of the gage is found by selecting [Menu]>[Setup]>[Gage Info]. Update the gage firmware from our website here.